Service Integration

Service Integration

Health services in Australia are at best fragmented, with multiple complex service models which is confusing for even the most well- informed consumers of health care.

The team at Integrating Care Consultancy have extensive experience in service integration having worked in the public, private, Not-for-profit and primary care sectors. We have experienced the challenges of non-integrated systems, from both a strategic and operational perspective. Additionally we have heard many members of the community express their concern about access to services.

When we talk integration, we mean both vertical and horizontal integration which starts in primary care and focusses on the patient and their family at the centre of their life-long health journey.

The consultancy offers a range of experience to:

Plan

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    Review and understand the current problem/s 
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    Research contemporary models, including the care continuum, pathways of care, system and process analysis 
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    Strategically plan a future vision based on broad consultation from stakeholders and consumers

Design

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    Advise on a range of inclusion strategies
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    Guide and collaborate to define a future state
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    Group and teamwork activities that are respectful and inclusive
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    Develop strategic plans based on the patient journey with process and outcome indicators
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    Change management strategies

Deliver

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    Education and communication activities
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    Team consultation strategies
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    Options reporting and guidance

Recent Integration Projects

Design of a range of models of care to improve access to service and more effective communication between service providers such as Hospital in the home (HITH), restorative rehabilitation, and midwifery group practice.

Development of a strategic plan for a new health service in an outer metropolitan area which applied the World Health Organisation (WHO) framework for Integrated person-centred health services.


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